The standards behind every licence
From admission through ongoing supervision, these are the obligations that bind every operator on the register.
Licensing due diligence
Before a licence is granted, the Office of the Registrar conducts fitness and propriety checks proportionate to the licence class sought.
Corporate standing
Fitness of persons
Source of funds
Regulatory standards
- ◆Independently certified random number generators for all games of chance.
- ◆Segregation of player funds from operational accounts at all times.
- ◆AML/CFT programme, KYC, and source-of-funds verification.
- ◆Responsible-gaming tools: self-exclusion, deposit, loss, and session limits.
- ◆Accessible alternative dispute resolution (ADR) for player complaints.
- ◆Secure handling of personal data and transaction records.
Ongoing supervision
A licence is not a one-time grant. Registrants are subject to continuing oversight for the life of the licence, including:
- ◆Periodic compliance reporting on a defined reporting calendar.
- ◆Notification obligations for material changes in ownership or operations.
- ◆The Authority's right to request records and commission audits.
- ◆Monitoring of the register and seal-verification traffic for anomalies.
Enforcement policy
Where an operator breaches the Charter or its licence conditions, the Authority may issue directions, suspend the licence pending remediation, or revoke it. Suspension and revocation take effect on the register immediately and are reflected in real time by the operator’s licence seal.
Player complaint process
The Authority expects operators to resolve complaints directly and promptly. Where a player is unable to reach a resolution, an escalation path is available.
- Step 1Contact the operator
Raise the matter through the operator's published complaints channel.
- Step 2Escalate to ADR
If unresolved, refer the dispute to the operator's designated ADR provider.
- Step 3Notify the Authority
Report unresolved or serious matters to the Compliance & Enforcement department.
- Step 4Review
The Authority assesses the complaint against the licence conditions and may open an inquiry.
A cryptographic seal for every authorised domain
On grant of a licence, each authorised domain is issued an Interactive Licence Seal. The seal encodes a 128-character identifier and an HMAC stamp that binds it to the specific domain and licence number. Displayed on the operator’s website, it lets any visitor confirm the licence in a single click.
Code of conduct
Every registrant undertakes to operate honestly and transparently, to advertise responsibly, to honour legitimate withdrawals promptly, to protect minors and vulnerable players, and to cooperate fully with the Authority. Breach of the code is grounds for enforcement action up to and including revocation.
